Shipping and Returns

Processing & Shipping times

Orders usually ship within 1-2 business days.

Keep in mind that service guarantees are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route.

We may not be able to ship to PO Boxes depending on the location. Not all shipping options are available to all locations.

If shipping / billing names do not match, we may cancel the order.

Returns

To arrange for a return, use the contact form or email team-aretas@aretas.ca. We can only accept returns of unused products, within 30 days of receipt. There are no returns accepted for custom orders. If the product is defective, please contact us for instructions. All returns are credited by the original payment method within 30 days of receipt. Customers are responsible for the return shipping costs unless the product arrives damaged or defective. Please contact us before returning any product. If you have any issues we'll do our best to help you out!

Shipping Options

Aretas uses four carriers: Canada Post, FedEx, UPS and DHL. Available shipping options for your area will be displayed at checkout. Please note that Canada Post Standard service is untrackable, and not a guaranteed service. Aretas will not be responsible for lost packages.

Please check the carrier websites for delivery standards to your area:

https://www.canadapost-postescanada.ca/cpc/en/search/search.page?q=delivery&fid=1

https://www.fedex.com/en-ca/shipping-services.html

https://www.dhl.com/ca-en/home/our-divisions/ecommerce-solutions/customer-service/consumer-faq.html

https://www.ups.com/ca/en/shipping/services/domestic.page

You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. All international shipments are eligible for these fees. Be prepared to pay VAT on the fully declared value of your order as well as any customs fees your country's DHL,FedEx, UPS, or postal system may charge you.

Our shipping system is automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values. Aretas makes best efforts to follow all rules, regulations and laws for export compliance.

Domestic Sales Tax

Domestic sales tax rates vary depending on location. To get a sales tax exemption,please contact team-aretas@aretas.ca with the necessary forms.

International VAT

Some countries impose a VAT (value added tax) on international shipments. The tax is applied to the order total, generally on orders considered low value.The details vary depending on the country.